Privacy Policy

1. Children Under 18

YGG Collective is intended for adults aged 18 years or older.

We do not knowingly collect personal information from children. If we become aware that we have collected information from someone under 18 without appropriate consent, we will delete it as soon as reasonably practicable.

 

2. Information We Collect

a. Information You Provide

Depending on how you interact with YGG Collective, we may collect information including:

• Name
• Email address
• Billing information (processed securely by our payment providers)
• Purchase history
• Survey and assessment responses
• Messages you send us
• Information you voluntarily provide while using our products or contacting us

If you choose to share reflections, journal entries, stories, uploaded files, or conversation content while using our products, you remain responsible for deciding what personal information you wish to disclose.

 

b. Information Collected Automatically

We may automatically collect information such as:

• Device type
• Browser type
• IP address
• Approximate geographic location
• Operating system
• Website usage
• Pages visited
• Referral sources
• Email opens and clicks
• Session information

This information helps us improve the Platform, understand how products are being used, and deliver a better experience.

 

3. AI Conversations & Third Party Platforms

Some YGG Collective products, including The Library of Recognition, are delivered through third-party AI platforms such as OpenAI's ChatGPT.

When you use those products:

• your conversations may also be subject to the privacy practices of the platform hosting the AI
• we do not control how third-party providers collect, process, or retain information
• we encourage you to review the applicable privacy policies before using those services

Where possible, avoid sharing highly sensitive personal, financial, medical, or confidential business information in AI conversations.

 

4. Cookies & Analytics

We use cookies and similar technologies to operate and improve the Platform.

These may include:

• website analytics
• session cookies
• platform functionality
• email engagement tracking
• advertising and marketing pixels where applicable

You can control cookies through your browser settings, although some functionality may be affected.

 

5. Third Party Services

To operate YGG Collective we rely on trusted service providers, which may include:

• Kajabi
• OpenAI
• Stripe and payment providers
• Google Analytics
• Email delivery providers
• Website hosting providers
• Customer support software

These providers process only the information necessary to perform their services and operate under their own privacy policies.

 

6. Email Communications

If you subscribe to our newsletter, purchase products, or contact us directly, we retain:

• your email address
• the communications you send us
• our responses
• subscription preferences

We use this information to provide customer support, deliver purchased products, and send communications you've requested.

 

7. Marketing Emails

We never sell, rent, or lease email lists.

Every marketing email includes an unsubscribe link.

You may unsubscribe at any time.

Unsubscribing stops future marketing emails but does not automatically delete:

• purchase records
• invoices
• transaction history
• information we must retain for legal or accounting purposes

 

8. Why We Collect Information

We collect personal information to:

• deliver digital products and memberships
• provide access to The Library of Recognition
• process purchases
• communicate with customers
• improve our products
• respond to customer support requests
• administer assessments
• maintain platform security
• comply with legal obligations
• understand how our products are being used so we can improve them

We collect only information reasonably necessary for these purposes.

 

9. Disclosure of Information

We do not sell your personal information.

We may disclose information to trusted providers that help operate YGG Collective, including those responsible for:

• payments
• website hosting
• email delivery
• analytics
• AI delivery platforms
• customer support
• technical infrastructure

We may also disclose information where required to:

• comply with the law
• respond to lawful requests
• enforce our Terms of Use
• protect our legal rights
• complete a business sale, merger, or restructuring

 

10. Data Security & Retention

We use commercially reasonable administrative, technical, and organizational safeguards to protect your information.

No online service can guarantee absolute security.

Please avoid sending sensitive information, including payment details, by email.

We retain information only for as long as reasonably necessary to:

• deliver our products
• maintain customer accounts
• comply with legal obligations
• resolve disputes
• enforce agreements
• maintain appropriate financial records

Where you request deletion, we'll remove personal information from our active systems unless we're legally required to retain it.

Some information may remain within third-party systems according to their own retention policies.

 

11. Your Privacy Rights

Depending on where you live, you may have rights to:

• access your personal information
• correct inaccurate information
• request deletion
• object to certain processing
• restrict processing
• request data portability
• withdraw consent where applicable

To exercise these rights, contact:

[email protected]

 

12. International Data Transfers

YGG Collective uses service providers that may process information in countries outside Australia, including the United States.

By using our Platform, you understand that your information may be transferred to jurisdictions with different privacy laws.

We take reasonable steps to ensure appropriate safeguards are in place.

 

13. Australian Privacy Principles

Zing & Moxie Pty Ltd complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where applicable.

You may request access to the personal information we hold about you, ask us to correct inaccuracies, or make a privacy complaint.

We'll respond within a reasonable timeframe.

 

14. Changes to This Policy

We may update this Privacy Policy from time to time.

Material changes will be communicated where reasonably appropriate.

The date at the top of this document reflects the latest revision.

Continued use of YGG Collective after updates are published constitutes acceptance of the revised Policy.

  

15. Contact

Privacy questions and data requests:

Email: [email protected]

Company: Zing & Moxie Pty Ltd

Mailing Address: PO Box 792, Leongatha VIC 3953, Australia 

 

---

SHORT VERSION:

We collect only the information reasonably necessary to deliver YGG Collective and improve your experience.

We don't sell your personal information.

We use trusted providers to securely deliver our products.

Some products, including The Library of Recognition, are delivered through third-party AI platforms whose own privacy policies also apply.

We'll always aim to handle your information thoughtfully, transparently, and with respect.